Frequently Asked Questions
Everything you need to know about our luxury apparel and service.
What is your standard shipping timeframe?
We process all orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international deliveries may take 7-14 business days depending on the destination.
How do I return an item that doesn't fit?
We offer a 30-day hassle-free return policy. Items must be unworn, unwashed, and have the original tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
What materials do you use in your clothing?
Mongoose Publishing is committed to quality. We primarily use organic cotton, recycled polyester, and ethically sourced wool to ensure our garments are both durable and sustainable.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your package's progress.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the customer.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.